The client support that you'll receive from your cloud website hosting provider is very important, no matter if you have pre-sales questions and you are not a customer yet, or you have some technical issue with an existing account. Timely and accurate information about a question or a problem can save you a lot of time and efforts, not mentioning that this is usually a proof that you're ordering from an actual web hosting supplier and not from some reseller. If you buy a hosting account through a company that doesn't own its servers and it cannot access them immediately, it's likely that you'll wait for a day or two in order to have a response to your question, which means that your web sites may remain offline for ages. Alternatively, a provider that provides different means of communication and has a tech support crew available all the time will assist you to right away and help you reduce or entirely avoid any kind of downtime and possible losses.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of getting assistance in a timely manner, so our cloud website hosting services come with 24/7 technical support as well as various means of contact. If you don't have an account yet, you can give us a call or come on our live chat and consult with a live representative, so as to inquire about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up obtaining a service which you cannot use. In case you already have your website hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it requires more investigation. Unlike the vast majority of suppliers on the market, we respond to all of the tickets within an hour, so you will not have to wait for a whole day. Our support services can be used day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we supply feature 24/7 customer and tech support, which means that no matter what issue you have, you'll be able to get in touch with us and we'll help you in a timely manner. The guaranteed answer time for each email message or ticket that you open via your Hepsia hosting Control Panel is only one hour; the actual reply time rarely is more than 20 min. In addition, we offer phone support with multiple local numbers around the globe as well as a live chat, which means that you'll be able to contact us and receive additional info about our solutions even if you don't have an account yet. We are able to help you with any kind of question or a difficulty you have - payment methods, plan specs, email setup, hosting account settings, etcetera. If you use our services, you won't ever experience a situation where you should wait for a few days to get an issue resolved like you will need to do with a lot of other companies.

24/7 Customer Support in VPS Web Hosting

When you use our Linux VPS web hosting, you will never need to wait for more than one hour so as to receive help for any type of difficulty that you may have with the server or the software that comes pre-installed with it. We guarantee this short answer time for all tickets that you open via your billing Control Panel or e-mail messages that you send to our technical support team. In addition, we have local telephone numbers in several countries around the globe as well as a live chat service where we can easily help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 using the various ways of communication, so no matter what your question or problem is, there will always be somebody to help you out without delay. In the event that you need help with third-party software, that you cannot set up or which gives you problems, you'll be able to take full advantage of the Managed Services upgrade package that we supply for all of the VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

With a 1 hour maximum answer time guarantee, you will benefit from quick support when you order a dedicated server through our company. Our customer and technical support teams are online 24/7/365, which means that any time you open a ticket from your billing account or you send an e-mail message related to any issue with your server or the pre-installed software on it whatever the time of the day, you will have an answer within one hour, even during holidays. Our ticketing system is the perfect option in case the issue involved requires longer time to be resolved or if it needs to be sent to our admins, as it is easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to phone us or talk to a live representative via our chat service. In case you add the Managed Services upgrade to the server plan, our admins will also help you with third-party software set up as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.