In case you’ve purchased a web hosting package and you have certain enquiries connected with a given feature/function, or in case you have bumped into some challenge and you require support, you should be able to touch base with the respective customer support staff. All hosting companies use a ticketing system no matter if they offer other methods of contacting them apart from it or not, because the easiest way to resolve an issue most often is to use a ticket. This communication model renders the replies exchanged by both parties simple to track and permits the customer service staff members to escalate the problem if, for instance, an admin must step in. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you have to have no less than 2 different accounts to touch base with the help desk support team and to actually manage the hosting space. Constantly switching between the accounts may sometimes be a bore, not to mention the fact that it requires quite a bit of time for the vast majority of hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Cloud Website Hosting

In contrast with what you may find with plenty of other web hosting providers, the ticketing system that we use with our Linux cloud website hosting is part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not have to memorize several log-on credentials, since you’ll be able to manage your tickets and the web hosting account itself in one location. So, if you’ve got a question or chance upon an issue, you can get in touch with our tech support staff members momentarily. Our ticketing system includes an intelligent search option. This suggests that even in case you’ve posted a multitude of tickets over the years, you’ll be able to track down the one that you need without any hassle. Plus, you can read knowledge base instructions for solving commonly met difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was designed with the notion that you should be able to manage everything related to your semi-dedicated server account from a single location and the support tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got a question or encounter a difficulty, you can contact our support team instantaneously without the need to go through a different interface. You can browse your files or check various settings in your account while posting a new ticket or reading the reply to an older one. If you have a ton of tickets and you want to find a particular one, you can make use of the clever search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a reply in no more than 60 minutes irrespective of the nature of your query or issue.