If you have a site, a problem may always occur and it does not automatically need to be connected to the hosting service. For instance, something can go wrong when you bring a web-based app up to date or some crucial content might be modified or erased by chance. Whatever the nature of the problem might be, you will have to touch base with the respective customer care team and request them to recover a backup or to help you troubleshoot the problem that you are confronting. How fast they’ll do that will determine the interval of time that your sites will be inaccessible. For given sites such as social networking sites or online shopping portals, a prolonged outage period can too often mean lost customers and cash. Therefore, it is very important for you to use the services of a company that offers not only a very good support service, but also a timely one.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed maximum reaction time for any ticket that you submit or any e-mail that you write is only sixty minutes, even if you contact us on weekends and legal holidays. Regardless of the essence of your problem or query, we will lend you a hand immediately and will supply you with the required info to fix any problem with your websites. The real reply time usually does not exceed 15-20 minutes, which suggests that you can just forget about waiting for hours and hours on end to get a problem fixed or what is even worse than that – waiting one whole day only to obtain a reply that more information is required while nothing’s resolved. We will give you assistance in a timely fashion merely because we know how priceless time can be in the dynamic digital world. The 1-hour reply time guarantee is valid for any billing or technical enquiry that you might have related to our Linux cloud website hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client care staff representatives will be at your service all the time and they will respond to any ticket that you send via the hosting Control Panel within less than 60 minutes. The response time is guaranteed no matter if you’ve got a general inquiry in regard to your semi-dedicated server or you stumble upon some obstacle and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we’re available 24/7 to handle any general, billing or technical issue. In case you contact us about anything that is within our capabilities, we will sort it out before we answer, which means that you won’t have to wait around for hours or days while the problem lingers. If there is something that you have to do on your end, we’ll supply you with the necessary info – what possible solutions to try out, what actions to take, etc.