Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • We offer a 60–minute response warranty for each support ticket or email that you send to our support team. We will speedily respond to all the general inquiries and forward the issue to our administrators if further assistance is required. If you take advantage of our Optional Managed Services package, we will complete any of the included server administration services at a time that has been agreed upon preliminary.

  • Top quality support service

  • A Top–Class Customer Service

  • We’ll be available to you 24x7 to respond to any queries that you may have regarding our Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also require assistance tackling server administration procedures, you can check out our Optional Managed Services package, which includes backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and software installation services

  • Intuitive help center

  • A User–Friendly Help Section

  • Each Linux dedicated hosting server comes with our free Control Panel, which boasts a circumstantial knowledgebase and a collection of instructional video tutorials. Whenever you require assistance with the Control Panel, just click the Videos or Help buttons located in the upper right corner.